COMPLIMENTS & COMPLAINTS
Did we do well?
There are hundreds of parents and children in our Hive family, and we love to hear from you when we’re getting things right! Your testimonials mean a lot to us, and we’re proud to share them on our website. If you’d like to add some words of your own, please email us. We’ll pass your compliments straight to the team, and - with your permission - add them to our testimonials webpage.
Not happy?
We believe in open communication and ongoing improvement, so if you feel there’s an issue - please let us know immediately. Our Centre Leadership team is here to listen and support, in confidence. Please speak to them in person at The Hive or contact them individually:
Sydney, Centre Director - email Syd or call her on 0450 896 686
Ana, Assistant Director - email Ana here or ring on 0450 896 686
or speak to any of the team - just look for the black / yellow tees, red hoodies and name badges!
Anything you raise will be treated with respect and sensitivity by staff. If the matter is not resolved to your satisfaction or your prefer an alternative contact, our Managing Director is also here to help. You can email Ellie or call her on 0403 361 065.
You can learn more about our complaints policies on this page, in Quality Area 6.
